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Shipping & Returns

Returns Policy

 CLICK HERE TO LAUNCH THE RETURN WINDOW!

We will accept returns on most items (except electrical parts, boat covers, biminis, lifts and Special Order Items, and upholstery orders) for a full refund less shipping within 60 days to your original payment method. Returns after 60 days up to 90 days are only offered as store credit. Please call or email us at support@nautiqueparts.com. Should the original payment method fail to allow a refund, example closed credit card account, a refund will be issued via check or wire transfer. Additional documentation and forms are required to handle such a unique transaction.

 

• Items must be in new condition and must not have been installed or used. Clothing must be new, unwashed and not dirty.
• Decals must be returned in the same condition as received, please package decals carefully as if they are damaged on return we will deny the return.
• Boat Covers or Biminis can not be returned or canceled.
• Electrical parts will be for warranty exchange only and subject to the original manufacturer’s warranty policies.
• Special Order items (items we do not stock but ordered for you, or drop ships) are subject to a 25% restocking fee if returned at any time up to our 90 day limit.
• Upholstery orders can not be returned or canceled.

 CLICK HERE TO LAUNCH THE RETURN WINDOW!

Returns after 90 days are subject to a 15% restocking fee and must be in new condition and we will issue store credit for such returns. No returns will be accepted after 180 days.

 

Warranty Procedures

• Warranties are with the manufacture of the product, Nautiqueparts.com does not offer any warranty on products we sell.
  For Pleasure Craft Marine parts (PCM) their warranty is 30 days.
• Nautiqueparts.com may, at our discretion provide assistance in an advance replacement of the failed part to help you get the issue resolved. Please note we require the defective part to be returned, or you will be billed for the replacement.
  Advance replacement shipping is only covered for USA Domestic orders. International customers must cover shipped both ways (new part and defective return)

Shipping

We are located in North Carolina in the U.S. Eastern Time Zone (EST). We ship via UPS/FedEx and the U.S. Postal Service. If shipping to a PO Box, you must choose USPS as your shipping option as UPS and FedEx do not ship to PO Boxes. We will email you a tracking number once the shipping label has been created. It may take up to 24 hours for the carrier to update tracking information.

Ground, 2nd Day Air and USPS orders typically ship within 24 hours or less for in stock items. Orders received on weekends/holidays will not be processed until the next normal working day. We will inform you of any delays. Cut off times for Next Day Air Orders is 12:30 PM EST. Express Orders for in stock items must be received prior to cut off time for same day shipping. Note that the carriers service guarantees can vary based on location and weather.

Orders with values greater then $750 may require a signature by the carrier. Please ensure someone is available for signing for the package.

 

Please Note: If you enter an incorrect address for shipping, the carrier will charge a correction fee. We reserve the right to charge that fee back to your billing information. (i.e. Your address is 145 S Street, and you entered 154 S Street, or any combination of errors, zip, street, direction, etc.) This fee will occur after you receive the item, we will email you a notice in advance of charging if you with to protest it with the carrier.

• Order Processing

  While we utilize the best possible methods for estimating shipping. In extreme situations we may contact you if your item requires special handling or shipping fees. This is very true for express shipping (next day, 2nd day air). Large over sized items may not be computed correctly. Carpet, rub rail, and many others are estimated and may change. The system could under or over estimate such charges. Please keep in mind nothing is finalized until we review the order and process it. Special order items are items that are not stocked in our warehouse but can be ordered or drop shipped from our vendors. Because these items are not stocked, pricing is not always updated in real time. Should we run into any pricing discrepancies, we will contact you immediately. Should you have concerns please email us or add a note to the order and we will investigate before processing the order. Discounts/Coupons: All discounts/coupons must be taken at the time of order. No retroactive discounts /rain checks will be accepted or offered.

 

• Cleaning Supplies (i.e. Liquids & Aerosol Cans)

  These items cannot be shipped via US Postal Service.They can be shipped via FedEX Ground Only and cannot be shipped by Express/Air Services. This also means that liquids cannot be shipped by air overseas.

  Liquid or pressurized items (i.e. cleaning supplies) cannot be shipped outside the U.S. and Canada due to restrictions on air shipments. Please keep in mind nothing is finalized until we review the order and process it. Should you have concerns please email us or add a note to the order and we will investigate before processing the order. We reserve the right to limit quantities of items, sizes of shipments, and total dollar amounts for international orders.

• Boat Covers and Mufflers

  Ship via Ground from the manufacturer for all custom orders.